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Black Tyger Strategies

Root Cause Assessment

Root Cause Assessment — Free Assessment

Assessment Form

Contact Name(Required)
Is the problem clearly defined with a specific, measurable impact statement agreed on by all stakeholders?(Required)
Is the scope of the problem bounded — identifying what is and is not part of the issue?(Required)
Has this problem recurred after previous attempts to resolve it?(Required)
Is the frequency and pattern of recurrence tracked over time?(Required)
Has the team worked through at least five levels of ‘why’ to reach a structural root cause rather than a symptom?(Required)
Has the identified root cause been validated with data rather than assumption?(Required)
Are accountability gaps or unclear ownership a contributing factor to this problem?(Required)
Do the individuals closest to this problem have the skills and authority needed to resolve it?(Required)
Is the absence of a documented, followed process a contributing factor to this problem?(Required)
Are the process steps that lead to this problem consistently executed in the same way by all staff?(Required)
Is the absence, misconfiguration, or failure of a system a contributing factor to this problem?(Required)
Would this problem be prevented or significantly mitigated by a technology change?(Required)
Is the absence or inaccuracy of data a contributing factor to decisions that lead to this problem?(Required)
Do the people who need to act on this problem have access to the right data at the right time?(Required)
Is unclear ownership, authority, or policy a contributing factor to this problem?(Required)
Would this problem be prevented by a clear policy or decision right that currently does not exist?(Required)
Are incentives or behavioral norms working against the outcome needed to resolve this problem?(Required)
Is there a cultural norm of escalating this issue rather than empowering the team to resolve it?(Required)
Did prior fixes address symptoms rather than the structural root cause?(Required)
Were prior fixes implemented with sufficient change management and adoption support?(Required)
Is this problem isolated to one team, system, or process, or does it reflect a systemic organizational issue?(Required)
Are similar problems occurring in other parts of the organization from the same root cause?(Required)
Is there executive sponsorship to implement a structural fix rather than another symptomatic patch?(Required)
Does the organization have the capability and capacity to execute a root-level remediation?(Required)