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FAQ

In today’s fast-moving digital landscape, businesses can’t afford to choose between smart strategy and powerful technology — they need both, and they need them working together seamlessly. That’s exactly what we deliver as a Full Stack Digital Solutions Business Development Consultancy, where boardroom thinking meets cutting-edge technical execution under one roof. From IT Project Management and Custom Software Development to Digital Transformation Consulting and Cybersecurity & Risk Management, we offer a comprehensive suite of services designed to grow, protect, and future-proof your business. Unlike traditional tech firms that build impressive solutions with little regard for business outcomes, every decision we make is filtered through one critical question — does this move your business forward? We take full end-to-end ownership of your vision, guiding you from initial strategy and IT Health Assessment all the way through to a live, functioning product, with one accountable partner by your side the entire way. For small and mid-sized businesses, we serve as your embedded fractional executive team — bringing CTO and CIO-level thinking to your organization at a fraction of the cost. Our industry-agnostic approach means whether you’re in healthcare, finance, retail, logistics, or an early-stage startup, we have the frameworks to move with the speed you need and the strategic depth your growth demands. We don’t just build things — we build the right things, for the right reasons, and we stick around to make sure they work.

What types of companies do you typically work with?

We primarily serve mid-market companies and non-profits with 25 to 500 employees, fast-growing startups in Series A through C funding stages, and enterprises undergoing digital transformation. Our industry expertise includes healthcare, non-profit, energy, professional services and e-commerce. We’re ideal for organizations that need professional IT capabilities but don’t have a full-time CTO or large IT department, as well as companies frustrated with managing multiple technology vendors.

How quickly can you start working on our project?

Our typical onboarding process takes one to two weeks from contract signing, though we can accelerate for urgent needs. During discovery, we assess your current state, clarify requirements, and develop a detailed project plan. For managed services, we implement monitoring and support protocols. For development projects, we establish communication cadences and begin sprint planning. Emergency situations can often begin within 48 hours with our rapid response team.

How do you ensure the security and confidentiality of our data?

Security is foundational to everything we build and manage. We implement industry-standard security practices including encryption at rest and in transit, secure authentication protocols, regular security audits, and vulnerability scanning. For regulated industries like healthcare and finance, we ensure compliance with HIPAA, PCI-DSS, SOC 2, and other relevant frameworks. All team members sign NDAs, and we maintain strict access controls and audit trails. We carry comprehensive cyber liability insurance and have incident response protocols in place. Your data security and business continuity are our top priorities.

Do you only work with certain technologies or platforms?

We’re platform-agnostic and work with whatever technology best fits your business needs. Our team is not limited to any solutions in regard to infrastructure, frameworks or development tools. We can work with your existing technology stack or help you evaluate and migrate to new solutions. Our focus is on recommending the right tool for your specific requirements, not pushing a particular vendor.

What happens if we need support after our project is completed?

All of our engagements include post-launch support, though the level varies by engagement type. Project-based work typically includes 30 to 90 days of warranty support for any issues related to our deliverables. Many clients transition to monthly retainer or managed services relationships for ongoing optimization, monitoring, and enhancements. We never leave you stranded – even if you don’t have a formal support contract, we’re available for ad-hoc consulting or time-and-materials support as needed.

Is the Price on the Contract the REAL Price?

We offer flexible engagement models to fit your needs and budget. We don’t nickel and dime you. There are no hidden fees or backend “maintenance costs” Project-based engagements provide fixed-scope deliverables with defined timelines and costs. Monthly retainers offer ongoing strategic partnership and support. Time and materials arrangements work well for variable workloads or exploration phases. Managed services include complete infrastructure and application management with SLA guarantees. We’ll recommend the best model during our discovery process based on your specific situation.

Got Your Own Question?

Ready to transform your digital presence and start showing up with confidence online? Black Tyger Strategies specializes in building modern websites, streamlining your tech stack, and creating digital experiences that actually work for your business or organization. Reach out to us today and let’s build something that drives real results.

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