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Bottleneck Assessment

Bottleneck Assessment - Multipage— Free Assessment

Assessment Form

Step 1 of 7 - Contact Information

14%

Contact Name(Required)

First Last

Company Name(Required)

Contact Email(Required)

Process Visibility

Is the end-to-end workflow documented with clearly defined steps, owners, and handoff points?(Required)

Not at all

Basic / Partial

Mostly

Fully

Can the team identify where work items are in the process at any given time without manual follow-up?(Required)

Not at all

Basic / Partial

Mostly

Fully

Throughput & Capacity

Does work accumulate in queues or wait states faster than it is completed?(Required)

Not at all

Basic / Partial

Mostly

Fully

Does a single person, role, or system act as the primary constraint on overall throughput?(Required)

Not at all

Basic / Partial

Mostly

Fully

Approval & Governance

Are approval steps proportionate to the risk level of the work being approved?(Required)

Not at all

Basic / Partial

Mostly

Fully

Can approvals be completed within the same business day under normal conditions?(Required)

Not at all

Basic / Partial

Mostly

Fully

Technology Enablement

Do the tools used to manage this workflow automate hand-offs and status updates?(Required)

Not at all

Basic / Partial

Mostly

Fully

Are technology outages or slowdowns a regular contributing factor to process delays?(Required)

Not at all

Basic / Partial

Mostly

Fully

Team Capacity Planning

Is team capacity planned against expected workload volume at least one sprint or month ahead?(Required)

Not at all

Basic / Partial

Mostly

Fully

Are cross-training or backup coverage arrangements in place for single-person dependencies?(Required)

Not at all

Basic / Partial

Mostly

Fully

Feedback & Measurement

Is cycle time or lead time for this process tracked and reviewed on a regular cadence?(Required)

Not at all

Basic / Partial

Mostly

Fully

Are process improvement actions assigned and tracked to completion after bottleneck reviews?(Required)

Not at all

Basic / Partial

Mostly

Fully

Handoff Quality

Are handoff criteria (definition of done) clearly defined so downstream teams can begin work immediately?(Required)

Not at all

Basic / Partial

Mostly

Fully

Are rework or rejection rates at handoff points tracked and trending downward?(Required)

Not at all

Basic / Partial

Mostly

Fully

Dependency Management

Are external dependencies (vendor, partner, or cross-team) mapped and tracked as part of the workflow?(Required)

Not at all

Basic / Partial

Mostly

Fully

Is there an escalation path for blocked dependencies that is used consistently?(Required)

Not at all

Basic / Partial

Mostly

Fully

Prioritization Clarity

Is there a clear, shared prioritization framework that determines what work enters the process first?(Required)

Not at all

Basic / Partial

Mostly

Fully

Are low-priority items prevented from consuming capacity that higher-priority work needs?(Required)

Not at all

Basic / Partial

Mostly

Fully

Policy & Authority

Are decision rights documented so that routine decisions can be made without executive involvement?(Required)

Not at all

Basic / Partial

Mostly

Fully

Has the organization reviewed and removed approval steps that no longer reflect current risk levels?(Required)

Not at all

Basic / Partial

Mostly

Fully

Data & Information Flow

Is the information required to make decisions available to the right people at the right stage of the process?(Required)

Not at all

Basic / Partial

Mostly

Fully

Are data gaps or missing information a common cause of delays or rework in this workflow?(Required)

Not at all

Basic / Partial

Mostly

Fully

Remediation Track Record

Have prior attempts to address this bottleneck resulted in lasting improvement?(Required)

Not at all

Basic / Partial

Mostly

Fully

Is there a structured process review cadence that evaluates and acts on bottleneck findings?(Required)

Not at all

Basic / Partial

Mostly

Fully